Allworx Software Features

Allworx Reach

Allworx Reach

Allworx Reach™ combines effortless communication with complete mobility for iOS and Android devices. Allworx Reach brings the rich functionality of your Allworx phone to your smartphone, providing a robust level of features, functionality and integration as part of the Allworx family of IP-based PBXs. An Allworx-created solution designed exclusively to work on Allworx systems, Reach integrates seamlessly with new or existing Allworx products and requires no additional Allworx hardware. Both Wi-Fi and cellular data networks are utilized for Allworx Reach access, so users are connected anywhere there is a signal — from across the room or across the globe.

Allworx Reach

Large, visually oriented windows are utilized to manage calls, contacts, call history and voicemail in the Allworx Reach user interface. The user can simultaneously make, receive and manage multiple calls. The contacts and call history lists are useful to simplify dialing calls, reducing dialing errors and speeding time to connect. Voicemail is also accessible from Allworx Reach, enabling quick review and processing of individual messages.

Allworx Reach is supported with Release 7.5 software and higher. It is a free download, available from iTunes for iOS devices and from the Google Play Store for Android devices. A device license on your server is required in order to register the Reach application on each device. One device license is provided at no charge, additional device licenses are available from any Authorized Allworx Partner, who can then provision them on your Allworx server.

If you are an Allworx end-user customer and want more information on how Allworx Reach can improve your productivity, please contact your authorized Allworx partner to learn how to upgrade your existing system - or to purchase a new Allworx system. If you need help locating an authorized partner, please contact Allworx directly at 1-866-ALLWORX.

Technical support is provided by Allworx only to its authorized partners, so to avoid frustration, please contact your partner, or contact us so we can put you in contact with an authorized partner nearby your office. Once your device license is configured you can manage the actual download and setup without any further assistance.

Allworx Reach

To download the application and find additional information, go to: /get.allworx.com/reach

Advanced Multi-Site Software

Advanced Multi-Site Software

Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience. With Advanced Multi-Site there is true unification across all sites. For the user who has offices at more than one site, you can now use your phones no differently than if the offices were at the same site.

Key Features

  • Global call routes include handsets at other sites
  • Global directory across all sites
  • Monitor handsets from other sites via BLF
  • Additional Auto Attendant flexibility
  • Unified voicemail system across all sites
  • Real-time monitoring with automatic failover
  • Sold as an option
    • One time license fee for Primary site and each Branch site
    • Unlimited number of users
    • Server software 7.1 is required

Allworx Interact

Allworx Interact

Allworx Interact™ applications bring effortless communication to your desktop. Interact offers control over your Allworx phone in an intuitive manner that improves personal productivity and efficiency. Interact is designed to leverage the simplicity of the PC-based user interface with the power of the Allworx handset, resulting in tangible benefits to Allworx customers.

Allworx Interact takes up minimal screen space but provides maximum information about each call as it arrives, and provides the ability to answer or ignore the call via the application interface.

Allworx Interact Pro adds the aspect of control to the application in a series of dockable windows. Users control presence management, current and parked calls, contacts and call history. The ability to see the presence and handset status of other Allworx users prior to placing calls makes connecting with co-workers easier than ever before. A search capability enables entries in the Allworx directory and the user’s contact list to be quickly found and utilized for error free, rapid dialing. Microsoft Outlook contacts are also incorporated into the Interact Pro database, allowing easy search and one click dialing.

Allworx Interact

Allworx Interact applications are supported with Release 7.5 software and higher. Interact is a free download. Interact Pro requires an individual license for activation.

Automatic Call Distribution Softwaret

Automatic Call Distribution Software

Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.

Automatic Call Distribution supports up to 10 queues with 16 calls per queue and 32 calls across all queues at any time (when using an Allworx 24x) or 10 queues with 8 calls per queue and 16 calls across all queues at any time (when using an Allworx 6x).

Key Features

  • Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys
  • Record custom greetings for each queue
  • Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing
  • Programmable Function Keys can be set so that specific keys light up to represent specific call queues
  • Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period
  • Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time
  • Track detailed statistics on the performance of individual agents as well as on each call queue within the system
  • Sold as an option
    • One time license fee
    • Unlimited number of users

Video Surveillance

Businesses, Local Governments and Schools throughout the region are currently benefiting from Midwest Technology designed and installed video surveillance systems. Systems installed by Midwest Technology are extremely flexible and easy to use.
Interested in Video Surveillance? Click Here

Access Control

Access control is your answer to knowing who is in your premises and when, enabling you to limit entry to those staff and visitors entitled to have access. Midwest Technology installs simple and easy to use Access Control systems for a single door to hundreds of doors.
Interested in Access Control? Click Here.

Structured Voice & Data Cabling Installation

In order to survive in the modern business world, it’s vital to have a structured cabling system that connects your network both internally and externally. Could you imagine your business surviving in the 21st century without being able to deliver information at the drop of a hat?
Interested in Voice or Data Cabling? Click Here.

Deskphone on Your Smartphone

Put the power of your deskphone on your Smartphone or tablet. Improve professionalism. productivity and your customer’s experience with our business mobility solutions…
Interested in Business Mobility? Click Here.
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